Frequently asked questions
Everything buyers ask before purchase. Still stuck? Contact us.
Where does the data come from?
Records are aggregated from publicly listed business directories, official register lookups, and Google Places. Every record is deduplicated and verified against at least two independent sources before publication.
How fresh is the data?
Every pack is refreshed quarterly. The 'Last updated' date is shown on every product page. Buyers receive the latest version at the time of purchase — there are no separate update fees inside a quarter.
What format do I get?
All packs ship as CSV and XLSX inside a single ZIP. The Australia master pack also includes a JSON file. Records use UTF-8 encoding and a documented schema (see the README inside the ZIP).
How do I receive the file after purchase?
The moment Stripe confirms your payment, our system emails you a secure download link valid for 7 days. If the link expires, contact support and we'll re-issue it for free.
What's the licence?
A single-user, internal commercial licence. You can import the data into your CRM, contact list, BI tool, or marketing platform. You cannot resell, sublicense, or republish the dataset as a public list.
Is this compliant with Australian privacy law?
All records relate to businesses, not private individuals, and are sourced from publicly listed information. When emailing the contacts you must comply with the Spam Act 2003 — include sender identification, an unsubscribe mechanism, and only send to recipients with a reasonable inferred consent.
Can I get a sample first?
Yes. Download a free 25-row sample from the Sample page — no credit card needed, just an email.
Do you offer refunds?
Because the dataset is delivered instantly, refunds are only offered when a download link can't be issued. If you have a problem with the file you receive, contact us and we'll work with you to fix it.